Cancellation Policy

We value your business and you as a client, but please understand, that our artists have families to support and they depend on these appointments for their livelihood. We ask that you provide them with the courtesy of a timely cancellation or rescheduling, so that they can schedule other clients for services in the event of a cancellation.

Our Urban You app is designed to make scheduling appointments convenient, so please download our app, and avoid an unnecessary cancellation fee by conveniently and timely rescheduling appointments.

Cosmetic injection services.
We require 7 days cancellation notice prior to your scheduled appointment, otherwise we will charge a cancellation fee of $100 to the credit card saved to your account. If a credit card has not been saved to your account, you will be required to bring your Urban You account current prior to receiving a new service.

Lash and Medispa Services.
We require 7 days cancellation notice prior to your scheduled appointment, otherwise we will charge you a cancellation fee. If you notify us of the cancellation
or reschedule your appointment to a later date, less than 7 days before your scheduled appointment, we will charge you a cancellation fee of $25. If you do not show up for your appointment, cancel or reschedule your appointment to a later date less than 24 hours before your scheduled appointment then 50% of the fee for the service you scheduled will be charged to the credit card saved to your account. If a credit card has not been saved to your account, you will be required to bring your Urban You account current prior to receiving a new service.


Hair, Makeup and Nail Beauty Services.
We require 24 hours cancellation notice prior to your scheduled appointment, otherwise we will charge you a cancellation fee. If you do not show up for your appointment, cancel or reschedule your appointment to a later date less than 24 hours before your scheduled appointment then 50% of the fee for the service you scheduled will be charged to the credit card saved to your account. If a credit card has not been saved to your account, you will be required to bring your Urban You account current prior to receiving a new service.

Microblading Services.
A non-refundable deposit is required before any microblading service
appointment is scheduled. If you cancel or reschedule your microblading appointment less than 7 days before the appointment, $100 of your deposit will be charged as a cancellation fee, and it will not be applied to future microblading services. The remainder of your deposit will be applied to future microblading services.


Cancellation Policy Waiver

Urban You understands that there are circumstances that may
warrant a waiver of this policy. Urban You reserves the right to waive its cancellation policy at its sole discretion. Only an Urban You manager or owner may waive the cancellation policy, and it is only binding if the waiver to confirmed in writing by e-mail from the Urban You corporate e-mail account, hello@theurbanyou.com.