Urban You is growing!

We'd love to see your resume if you feel you fit the below, if not you, refer a friend for the next step of their career.


Operations Manager

Full time for Grand Rapids and Northville locations

This opportunity will be fast moving and fun. Working and reporting directly to the COO.

Please include your resume and resume in your inquiry.

ABOUT THE ROLE

Operations are the heart of every business. As the Operations Manager, you will work with the COO to help create and implement operational strategies, refine processes, and drive the innovation that will determine the continued success of Urban You.

The Operations Manager role demands a self starting, challenge-seeking problem solver. We’re looking for someone who is process-driven, detail-oriented, and organized, but also excited to roll up their sleeves and get their hands dirty. The role will split time behind a computer and in all Urban You locations, as you will be responsible for owning and refining operational processes.

What You’ll Do
• Build and staff the local teams, from defining hiring needs, executing on those needs, and training new team members with local managers
• Manage scheduling, attendance, and general administration of our operations team.
• Create a fun, inclusive, and safe work culture
• Problem Solve. All kinds of obstacles, barriers, problems, and snags happen on a daily basis and you must be ready to solve them as fast as they happen
• Create & Optimize Process. We are a new company launching a new product/services in new environments - we not only need to create and constantly optimize our own processes for this operation, but looking for future opportunities
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
• Wear many different hats. This role will have ownership over areas of development of current systems, in location, but also helping to develop processes for future locations
• Ability to learn new skills and grow with the role. This role will be charged with directing and overseeing additional operational processes and projects

What You’ll Need
• Minimum of 2 years of relevant experience. The ideal candidate will have leadership experience in a fast-paced work environment
• Bachelor Degree, focus on business
• Experience solving complex problems, exercising good judgment in ambiguous circumstances, and effectively communicating across a diverse team.
• Comfortable learning and using new software tools
• Good understanding of financials
• Strong interpersonal skills. Ability to build relationships, lead a team, manage employees, and create a hard-working but fun workplace
• Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure a solution
• Strong analytics with a black belt in problem-solving
• Excellent organization and time management systems for yourself and your team
• Knowledge or passion for any of the following a plus: beauty cosmetic aesthetics, guest experience


Store Manager

Full time, Northville Location

We are excited to move to the next level with an experienced Manager at our new Northville, Michigan Location. This opportunity will be fast-moving and fun. Working directly with the owners and team.

  • Great communicator, prompt, follows deadlines

  • Customer service and experience focused

  • Team Builder and Problem solver

  • Understanding of financials background

  • “Doer” - self-starter, motivated to move

  • Understanding or passion for the Beauty Industry and continuous growth

  • Able to manage 20+ people

  • Marketing and digital knowledge preferred

  • Process and procedure oriented

  • Understands a start up company and excited about growth opportunities

  • Detail orientated

  • Able to work some evenings, some flexibility for schedule

  • Cosmetology License a plus

  • Marketing Degree a plus


Guest Experience Coordinator

Part time, Northville Location

ABOUT THE ROLE

Our Guest Experience Coordinators (we call them GEC’s) are the faces of Urban You! GEC’s work directly with guests and members to ensure that their experience is exceptional. From taking appointments to offering refreshments, GEC’s are there for guests and members every step of the way. They work closely with the store manager and marketing team as well!

What you’ll do:

  • Greet and warmly welcome our guests

  • Provide excellent customer service

  • Promote and represent Urban You in a professional and enthusiastic manner

  • Create an excellent experience for all guests through a friendly and helpful attitude

  • Generate new clientele through promoting marketing

  • Help maintain professionalism and cleanliness of Medical spa

  • Variety of clerical tasks

  • Selling memberships and packages

  • Great communicator

What you’ll need:

  • Must be able to maintain a consistently pleasant and professional personality

  • Must work well under pressure and be able to multitask

  • Sales or customer service experience preferred, but not required

  • Must be customer service oriented and able to communicate effectively with guests, management and front desk staff

  • Able to work flexible days and hours including weekends


Licensed Medical Aesthetician

Part time, Northville Location



As a Medical Aesthetician, your job is to perform the highest level of knowledge, pampering and satisfaction among skin care services and procedures, product recommendations and consultations. Your technique also being at its highest level of relaxation. Our goal at Urban You, is to ensure each and every client we see is educated on the proper maintenance needed in order for them to see and feel an improvement of the appearance and health of their skin.

We are looking for Aesthetic professionals within the industry who master the proper understanding of correcting all skin types and concerns through high-end medical grade product and services.

Expectations:
● Proficiency with the latest skin care trends and techniques.
● Performing daily skin care services and consultations.
● Ability to stay on time and on track, following a client schedule throughout the
day.
● Knowledgeable with basic and advanced skin care ingredients, knowing their
chemistry and what they do.
● Support the execution of in-store events that deliver guest experience while
delivering sales goals.
● Follow established service protocols to ensure a consistent and exceptional guest
experience.
● Follow all safety and infection control procedures before, during and after
services.
● Acquire the highest level of knowledge of each service we offer as a business to
stimulate cross sales.
● Proficiency to demonstrate, recommend and sell skin care products to reach
monthly sales goals.
● Developed communication skills.
● Ability to build and maintain strong customer relationships.
● Proficiency with the use of equipment and skin care machinery needed to
perform services.
● Ensure you are guest ready at all times - from your uniform and appearance, to
your treatment room being clutter free, fully stocked and set up for the days’
services ahead.
● Attend all mandatory meetings and trainings.
● Ability to work independently and as a team.

Requirements:
● Previous relevant work experience is preferred.
● 2+ years of experience as an Aesthetician is preferred.


Glam Squad

Part time, Northville Location

To apply, email resume and portfolio to :
desiree@theurbanyou.com

Are you a Licensed Cosmetologist or Esthetician looking for flexibility?
Do you have a passion for beauty, self-care, and making people look and feel their best?

We are now accepting applications for all Glam Squad positions for our NEW location in Northville, Michigan!

  • Registered Nurses

  • Medical Estheticians

  • Estheticians

  • Licensed Lash Artists

  • Licensed Cosmetologists

  • Nail Artists